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Avast VPN is one of the best and secured VPN connections yet you may experience some errors and connectivity issues. If your Avast SecureLine VPN is not working, there can be issues with the connectivity, issue with installation or configuration, the problem with the internet, third-party interference, location issues of subscription issues. Most of the times, customer service also fails to offer satisfactory services. Alternatively, you can read complete Systweak VPN review and to connect and go anonymous. This is one of the best alternatives to any other VPN application.
How to Fix Avast SecureLine VPN Not Working?
There are several steps you can take to configure the right settings and get it up and running.
Check Internet Connectivity
While troubleshooting Avast SecureLine VPN, it is also essential to check if the system connects to the internet without a VPN. Turn Off the VPN connection, end process and restart the computer. Check if you are connected to the internet without using a VPN. If that goes fine, that means the problem is with the VPN client. Now we can troubleshoot just the Avast VPN client.
Changing Location Servers
VPNs work on location-based servers. There are numerous servers that you can switch between and hop onto different servers. You can also switch to different countries if not looking for a country-specific server and check if it connects.
Open Avast VPN and click on privacy options. Now click on Change Location button and switch between different locations and servers. Save changes, exit and restart the computer.
Check Subscriptions & Notifications
Not all of the VPN services are available for free. Some services are free and to avail enhanced experience, we may need to upgrade the service to a premium one. Check if there are any subscription alerts or notifications that need immediate attention. Avast SecureLine VPN is not free to use anymore. So, if you were using a free version earlier and suddenly it stopped working, it may be due to your subscription.
Check Windows Defender Firewall
There are possibilities that the Firewall may block your VPN connection. It is a wise move to check your Firewall settings or turn it off for the testing purpose. If it turns out to be the culprit, we can add Avast in Windows Defender’s exclusion list.
Press Win + R and type firewall.cpl and hit enter. Click on ‘Turn Windows Defender Firewall ON or OFF’ and then click on Turn OFF Windows Defender Firewall radio buttons. Click on both the buttons and then click Ok. Restart the computer and check if it works else to come back on the same page and turn both of them ON.
Turn OFF Antivirus Services
It’s not just Windows Firewall, but any third-party Antivirus can also block your VPN and result into Avast SecureLine VPN not working. If that is the case, we can try turning OFF the Antivirus service for 10 minutes and check if it works. You can right-click on the antivirus icon and disable it or turn it off for the least duration. If you identify that the firewall is blocking the VPN, you can add it in the exception list.
Try Clean Boot
If you have installed other VPN or some other service that is hindering the experience and resulting Avast SecureLine VPN not working, it is wise to go for a clean boot and check if things work fine. The process is easy however fiddling with the boot configuration may result in non-functioning services. So, you need a be a little cautious.
Press Win + R, type msconfig and hit Enter. Go to the Services tab and put a check on ‘Hide All Microsoft Services’ at the bottom. Now you will be left with a few services on the list. Click on Disable All button at the bottom. (Please see if there is any service that is related to your keyboard, touchpad, mouse or internet, turn them back ON).
Restart the computer to get it into clean boot mode and check if the VPN client works. If it works fine, we will need to come back to the same screen and turn ON the services one by one and restart repeatedly to check which service is blocking the connection. This will take multiple restarts after turning ON the services one-by-one. You can also go to the Startup tab, click on open Task Manager, and disable services to check the connectivity.
Reinstall the Avast VPN
If this doesn’t work. We can also try to reinstall Avast VPN to fix Avast SecureLine VPN not working issue. It’s easy to uninstall and reinstall the program and this will get the VPN to its default settings.
Press Win + R, type appwiz.cpl and hit Enter. Look for Avast SecureLine VPN, click on it and then click on the ‘Uninstall’ button at the top of the list. Restart the computer and install the program again with the setup file. Configure the settings and select a server to connect. Check if it works or gives you the same message that results in Avast SecureLine VPN not working.
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