What is Business Process Outsourcing (BPO)?

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Business Process Outsourcing

Business Process Outsourcing – You have heard of many times what is BPO (business process outsourcing). It means giving all the responsibilities for the various operation of your organization to the third party.

Previously many big companies used to outsource their business to vendors but now the companies who are involved in service sectors also outsource their business operations to the third party.

BPO has front office operations and back-office operations. In the back office all the official work like IT, accounting and all other back-office works are handled but in front office sales, marketing, etc. are handled.BPO can be divided into parts nearshore outsourcing and onshore outsourcing, the meaning of “near-shore” outsourcing means you can outsource your business to vendors in the neighboring company while the meaning of “onshore” outs outsourcing means you can give over your business operations to the company which is located inside your country.

Call Center Outsourcing Company in IndozCallnet understands the clients and provides the plan which is according to their business requirements. We provide different services like inbound call service and outbound call services. The business that gives all there burden off there work to us get the great returns on investment and increased profit day by day in their business. We provide a range of services like:



So what are the Advantages of Call center:

Cost-effective call center

By the use of these call centers, you can cut down the cost of the call center especially in countries like India, where people are working at a much lower salary as compared to other countries.

Save the company time;

In a call center, all employees are trained and all the communication skill which is compulsory to speak to customers is given to them, so you can burden off your responsibilities to these call center.

Besides these functions Call Center Outsourcing Company  also serves these advantages:

These call centers provide 24/7 customer service to the customer about the product or any service, which is very expensive if the company internal goes for hiring the call center representatives.

Transfer volume of calls :

If the company is getting the high volume of calls during the holidays and Sundays then these call centers can take off your burdens and take off the excessive calls on holidays also.

best call centers in Canada provides services in the following industries:





Consumer technology

The salary in the call center Canada is $33,175 per year or 17.80 per hour. The salary for entry-level positions starts at $25,375.

There are various call centers in call centers which offer the following services

Order taking:

Best call centers in Canada can take the orders 24/7 hours a day on behalf of your company and because of this, there is an easy flow of communication between the customers and call center executives.

Email process:

The customer care executives are always there to help the customers through the email process for the sales and service process. They are always there to reply to the messages from customers.

Live chat services:

All the answers to the questions are given instantly by our customer executives.

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