Call it the best of both worlds. Outsourced IT Managed Help Desk with 24/7 access to experts for peace of mind. We provide all clients access to our 24×7 Help Desk Services, manned by a team of trained experts on hand 24 hours a day, 7 days a week. Help Desk Services are essential components of efficient IT operations
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There are many additional benefits from what is a higher and more comprehensive Help Desk Services. Take advantage of effective remote support from our state-of-the-art facilities that manage incidents with a superior level of user satisfaction at dramatically lower cost than site-level support. The majority of service requests are resolved in a single phone call, but it for any reason the nature of your problem requires a more in-depth solution we’re ready. All the details of your case are recorded and immediately escalated to a Level 2 technician to get you the support you need faster. Read More service help desk
Our Service Desk agents have the talent, knowledge and experience to assist users with any IT related issues. Their on-going training and access to the latest knowledge and industry-leading tools allows them to resolve issues rapidly and accurately. We can even help with off-the-shelf software and common IT devices, as well as support for custom applications using scripts and answers you provide.
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