If you are an Outlook user and face problems connecting Google account to the Microsoft Cloud, it might be due to specific Gmail settings of your account. To resolve this problem, you will need to change a few Gmail settings, as mentioned below:
Fixing Google account unable to connect to Microsoft Cloud problem
- Enabling IMAP
Before you try to connect your account, ensure that the IMAP must enable for your Gmail account. To enable IMAP,
- Visit the link Gmail.com.
- Go to the Gmail Settings menu.
- Under the Gmail settings menu, click on the Forwarding and POP/IMAP tab.
- Enable IMAP under the IMAP access.
- Finally, click on the Save Changes button.
- Changing the SMTP settings
You need to change the SMTP settings of your account to sync your Google account to the Microsoft cloud. Click on the Manage Connected Accounts option under the Outlook.com link. Enter the correct IMAP and SMTP settings and your full name, email address, and password.
- Enabling Folders
- Visit the link Gmail.com.
- Go to the Gmail Settings menu.
- Next, click on the Labels tab.
- Ensure that the Show in IMAP option is selected for Inbox, Sent Mail, Trash, and All Mail.
- You also have the choice to select Show in IMAP for other labels that you want to see in Outlook.
- Refreshing Outlook
Refreshing the Outlook account has helped many Outlook users to resolve an error. Try refreshing your Outlook account and check if the problem has been resolved.
If you still cannot connect your Google account to the Microsoft Cloud, you can seek expert guidance from our technicians.
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