How to build an on-demand food delivery app like Swiggy and meet the expectations of the modern customers

The love for food is universal and it never ends. The advent of on-demand food delivery apps has revolutionized the way the food industry worked. There is a great demand for food delivery apps. The mindset of people has shifted towards the comfort of the couch over the ambiance of a fancy restaurant as food gets delivered right at their doorsteps. Several entrepreneurs around the world have started to enter this sector as the impact of these apps has opened up a new avenue for business and it offers a regular stream of income all over the year. People love these apps as it makes their lives easier than ever before and their taste buds need not have to wait for a long time.

However, creating an on-demand food delivery app is not a procedure that can be done in a day. Brands like Swiggy and Zomato continue to dominate the market as they constantly meet the expectations of their customers in every way. Right from their mobile applications and door delivery services, they continue to offer premium service to make sure that their customers don’t get disappointed. Their market research, learning customer’s behavior, effective management of orders, and a fleet of experienced delivery executives are some of their unique selling propositions. Here are the basic components of on-demand food delivery apps, they are responsible for the proper functioning of the business. 

Components of on-demand food delivery apps:

Every on-demand food delivery business will have four main apps. These apps serve different purposes and are responsible for the proper functioning of each stakeholder.

  • Customer side application
  • Restaurant side application 
  • Delivery executive’s application 
  • Admin side panel/application 

Customer side application:

The customer side application will be available for everyone and will be used to place food orders. They can sign up with their email address or phone number. Some providers may choose to include social media plugins so that the users may directly login from their social media accounts. The customers can also search for restaurants, browse the food menu, place their orders, and submit their reviews. These apps offer options for the customer to track their order status, show the estimated delivery time, and real-time location of the delivery executive. The customer can also chat with the restaurant owners for giving special instructions on preparing food and help drivers with delivery.

Restaurant side application:

These apps are exclusively built for restaurant owners to manage their business. The restaurant owners should register with their email address and phone number. Additionally, they will be asked to submit their business license as proof. It will be verified by the admin team before registration. The owners will be asked to enter their business details such as business name, location, working hours, contact information, etc. They will be asked to upload photos of the food menu. The integrated management system in the app helps them to monitor the orders placed and manage the food delivery. They can also view the customer’s profile and read the customer’s special request for food preparation. 

Delivery executive’s application:

Initially, the delivery executives will be asked to register with their details and will be asked to submit their driving license for verification. After the food is prepared by the restaurant, a delivery executive will be assigned. The details of the order such as name, location, contact number, etc., will be updated in the app. Navigation features will be integrated with the app to direct them to the delivery location. 

Admin side panel/application:

Admin will have the ultimate control over the operations of the business. It will have the essentials tools to manage the business effectively. The dynamic dashboard will display the ongoing orders and will assign delivery executives accordingly. 

How does on-demand food delivery apps like Swiggy and Zomato earn revenue?

The food delivery apps can generate through the following methods. Entrepreneurs can choose their ideal revenue stream based on their business model and operations.

  • The provider will charge from the restaurant for every order placed via the application. The commission fee will be pre-determined and will be charged automatically for every order.
  • Distance fees or peak hour fees can also be charged according to the distance of the delivery location and time.
  • Advertisements are a great source of revenue. Providers will have fixed rates for advertisements in various sections of the app to choose according to the requirements of clients.
  • Subscriptions are not a new concept to the customers, in on-demand food delivery apps, the subscribers get special perks like no delivery fee, complimentary drinks, etc. 

How to win in the market:

The success of any business is determined by the number of users they get. In order to gain customers in the market, the application must not have any drawbacks in terms of quality and service. Approach a professional clone app development company to develop an app like Swiggy. These apps will be designed by experts with completely responsive and user-friendly web panels. This will ensure that the application can be used on a wide range of devices. 

Bottom line:

Now with all these features integrated into your application, entrepreneurs can kickstart their venture with ease. No two businesses are alike and no one can replicate the success formula of other brands. Apart from the regular features that come preloaded with the application, entrepreneurs can choose to add their own ideas. These features should be effective and improve user experience on the platform.

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