Class 5 Softswitch serves as vital link in VoIP service providers

Effective communication plays a vital role in the productivity of the company. It enhances customer satisfaction and offers them a quick resolution. Various software and hardware assist companies in providing a better communication platform. A Softswitch is a call switching connection in a telecommunications network. It is not based on the specialized switching hardware of the conventional telephone exchange. Rather it is executed in software running on a common purpose computing platform. Softswitch efficiently connects telephone calls among subscribers or other switching systems over a telecommunication network. 

Class 5 Softswitch is hardware that PSTN carriers, VoIP providers, and cell phone carriers use to connect phones and several other devices to each other. It provides a carrier-grade platform for residential and business VoIP routing. Hence, Class 5 Softswitch assists in delivering better VoIP Services.

It also offers several other VoIP phone services, including call transfer, call forwarding, DID assignment, billing, auto-provisioning, invoicing, call holding, and call waiting. It is used for VoIP call trunking services. It is more focused on end-users needing long and local distance VoIP telephony services. 

VoIP Softswitch software is reliable software based on open protocols and interfaces. It is the best solution for businesses and telecom service providers, and it supports several types of applications.

What is class 5 Softswitch?

Class 5 Softswitch is one of the best telephone routing exchanges that works as a media gateway or access server for VoIP calls. It connects the call to the intended calling client through an IP network and PSTN. When the call passes through the server from a standard phone line, it is transformed into a digital signal which is capable of traveling through IP traffic. Then the call is sent by the internet to the desired device, thus connecting both users. 

Class 5 Softswitch is profoundly different from class 4 Softswitch. Class 5 Softswitch routes call through local networks and deals with subscription type telephone services. On the other end, Class 4 Softswitch route calls through an international network and transfers the information to class 5 Softswitch to handle the call in the local network. 

Class 5 Softswitch assists residential and business VoIP service providers to offer a wide variety of IP phone services to the customers. It is a scalable, versatile, and cost-effective solution that empowers business communications. 

Features of class 5 Softswitch

VoIP Softswitch software offers various features, including: –

  • Call forwarding
  • Auto-provisioning
  • Music on hold
  • Voicemail
  • Call back
  • Number portability
  • Caller ID
  • Call authorization
  • High-quality audio
  • Superior package billing
  • Call on hold
  • Conferencing facility
  • Call back
  • Voice mail
  • Voice recognition
  • Media transcoding

Benefits of VoIP Softswitch software

VoIP service providers fall under two categories. These include bulk service providers offering services to wholesale segment and retail service providers providing services to end-users such as enterprises and internet cafes. VoIP Softswitch software assists both sorts of VoIP service providers in offering excellent services to customers. It offers several benefits to them, including:

1. Initiate business as an innovative VoIP service provider – Class 5 Softswitch solution offers businesses the flexibility to choose features as per the need of their business. In this way, they can save money from purchasing excess features. Class Softswitch also offers various benefits, including no vendor lock-in, full ownership of code, and white label solution.

2. Increase ROI – Class 5 Softswitch solution assists in reducing the complete expense of VoIP service providers by more than 50% as per traditional telecommunication service. It helps in increasing subscriptions and thus enhances the productivity of the business. 

3. Reduce expenses – Class 5 Softswitch requires a minimum investment in setup, and it offers a user-friendly admin panel that reduces investment on technical staff. It is one of the most cost effective conferencing solutions to handle massive volume of calls.


As mentioned earlier, the class 5 Softswitch is one of the robust software solutions for business communications. As it removes extra hardware and wiring,  it has become a preferred choice among the businesses. Additionally, it reduces the cost of maintenance. It comes with the versatility of combining and removing the lines based on the growth of the business, which makes it an ideal choice for the startup of a VoIP service provider. Many VoIP development companies offer customized VoIP Softswitch software development services. But, end up with the selection of a company that delivers the most dynamic solutions for class 5 Softswitch solutions. VoIP service providers can use class 5 Softswitch solutions to empower business communication for their clients. The softswitch solution quickly enhances productivity and offers excellent calling experience to customers which is the ultimate need of a business. So, opt for the best telephony solutions with class 5 softswitch solutions.

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